EXCHANGE AND REFUND POLICIES

Our exchange and refund policy is valid for up to 7 days after receipt of the product.

Naturale Care

To be eligible, the product must be unused and in the same condition as you received it, in its original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund appears on your statement or invoice.
If you’ve done all of this and you still have not received your refund yet, please contact us at contato@naturalecare.com.br
Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.